Your Privacy Comes First at neo177
We handle your account details, payment information and personal data with the same care you'd expect from a brand built for Indonesia. This policy explains exactly how we...
What We Collect and Why
When you open an account with neo177, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. We also collect payment information linked to DANA, OVO, GoPay and QRIS transactions, along with your gaming activity and account balance history. This data helps us prevent fraud, process your withdrawals quickly and
keep your account secure. We never sell your personal information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Account Settings
Review and update your personal information anytime in your account dashboard. You control what we store and how we use it.
Data Requests
Request a copy of your personal data or ask us to delete your account. Submit requests through your account or email us directly.
How We Protect Your Trust
Encryption Standard
All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details never travel unprotected.
Regular Audits
We conduct quarterly security reviews to identify and fix vulnerabilities. Third-party auditors verify our data handling practices.
Limited Access
Only authorised staff can access your personal information, and only when needed to process your account or payment requests.
Breach Protocol
If we discover unauthorised access to your data, we notify you within 48 hours and explain what happened and what we're doing.
Retention Policy
We keep your data only as long as needed to serve your account and meet legal requirements. Deleted data is permanently removed.
Compliance Framework
Our privacy practices align with Indonesian data protection standards and international best practices for gaming platforms.
Consistency Across Our Platform
| Mobile & Desktop | Your privacy protections are identical whether you access neo177 on your phone or computer. Same encryption, same data handling. |
|---|---|
| Live Casino & Slots | Whether you're playing live baccarat or exploring slot lobbies, your personal information is protected by the same security standards. |
| Sportsbook Markets | Betting activity data is encrypted and stored separately from your payment details. We never cross-reference them for marketing. |
| Payment Methods | DANA, OVO, GoPay and QRIS transactions all route through the same secure payment gateway. No method receives weaker protection. |
| Account History | Your gaming history, deposits and withdrawals are logged securely. You can download a full record anytime from your account. |
| Third-Party Integrations | Game providers and payment processors we partner with sign strict data-sharing agreements. They cannot use your data for their own marketing. |
| Policy Updates | When we change this policy, we notify you by email at least 30 days before the change takes effect. You can always review the current version here. |
What Defines Our Privacy Approach
Transparent Practices
We explain exactly what data we collect and why. No hidden clauses, no surprise uses. You know what you're agreeing to.
Your Rights
You can request your data, correct errors, or ask us to delete your account. We process these requests within 14 days.
No Selling Data
We never sell your personal information to advertisers, data brokers or third-party marketers. Your privacy is not a product.
Secure Payments
DANA, OVO, GoPay and QRIS details are tokenised and never stored in full on our servers. Payment processors handle the sensitive bits.
Minimal Collection
We ask for only the information we need to verify your account and process your transactions. No unnecessary fields, no data fishing.
Incident Response
If a security issue affects your account, we investigate immediately, notify you transparently and take steps to prevent recurrence.